At Cookina Crocery Private Limited (“we,” “our,” or “us”), we strive to deliver your orders safely and on time. This Shipping Policy explains the terms and conditions related to shipping, delivery, and related charges for products purchased from our website www.cookina.co.in.
1. Shipping Areas
We currently deliver products to addresses within India.
If you have questions about shipping to a specific location, please contact us before placing your order.
2. Order Processing
Orders are processed within 1–2 business days after confirmation of payment.
Orders placed on weekends or public holidays will be processed on the next working day.
3. Shipping Methods & Delivery Time
We use reliable courier partners to deliver your orders.
Standard delivery usually takes 3–7 business days, depending on your location.
Delivery timelines may vary due to unforeseen circumstances such as weather, holidays, or courier delays.
4. Shipping Charges
Shipping charges are calculated at checkout and may vary based on location and order weight.
Free shipping may be offered on eligible orders as per our promotions.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or WhatsApp.
You can use the tracking number to check the delivery status on the courier’s website.
6. Damaged or Lost Shipments
If a product is damaged or lost during transit, please contact us immediately within 48 hours of delivery.
We will guide you through the replacement or refund process as per our Refund Policy.
7. Contact Us
For any queries regarding shipping or delivery, please reach out:
Cookina Crocery Pvt. Ltd.
F-361, Industrial Area, PH-8B, Chandigarh Sector 59,
S.A.S. Nagar (Mohali), Rupnagar – 160059, Punjab
Email: cookina.crocery.pvt.ltd@hotmail.com
Phone: +91 75968 90743
WhatsApp: Click to Message